Natures Way Foods - Privacy Policy

Summary –

• We collect personal data you provide and technical data from your device when using our website.
• We use your data to respond to enquiries, operate and improve our website, and support recruitment activities.
• We may share your data with trusted third parties for business purposes.
• We may transfer personal data outside the UK/EEA but only with appropriate safeguards.
• You have rights over your data, including access, correction, deletion, and objection.
• Cookies and similar technologies are used on this website – see Section 10.

1. Important notice

This is the Privacy Notice of Natures Way Foods Ltd (NWF). In this document, "we", "our", or "us" refer to Natures Way Foods Ltd.

Data Controller:

Telephone: +44 (0)1243 603111

Company number: 02896421

This notice complies with relevant UK data protection legislation, including the UK GDPR and the Data Protection Act 2018. We may update this notice periodically, and the latest version will always be available on our website.

2. The personal data we collect

We may collect and process the following types of personal data:

2.1 Information you provide directly For example:

• Name, email address, phone number, job title
• Details provided via contact forms, enquiries, surveys or feedback

2.2 Technical and website usage data We automatically collect:

• IP addresses
• Browser type and version
• Operating system
• Website usage information (pages visited, time on site, etc.)

This data is aggregated and typically does not identify individuals.

2.3 Recruitment data

Where you apply for a role, we collect personal data as outlined in Section 11. Data is retained and disposed of in accordance with the NWF Data Retention Policy.

3. Legal bases for processing

We rely on the following lawful bases when processing personal data:

• Legitimate interests: operating and improving our website, responding to enquiries, monitoring security, and managing recruitment
• Performance of a contract: when responding to product/service requests or progressing employment applications
• Legal obligation: right-to-work checks, maintaining statutory records, compliance with regulatory requirements
• Consent: for cookies, analytics, and any optional communications

Where we rely on legitimate interests, we ensure your rights and freedoms are not overridden.

4. How we use personal data

We process personal data for the following purposes:

• To respond to enquiries and requests
• To send information you have asked for
• To administer and improve our website and services
• To analyse website usage and performance (aggregated)
• To maintain security, prevent misuse and detect suspicious activity
• For recruitment purposes (see Section 11)

5. Disclosure of your personal data

We may share your personal data with:

• Trusted third-party service providers supporting our operations, IT systems, website and customer services
• Group companies and affiliates, where needed for business purposes
• Legal and regulatory authorities, where required
• Fraud prevention and credit risk partners
• Recruitment-related third parties as outlined in Section 11

All third parties are contractually required to protect your data.

6. Your rights

You have the following rights under data protection law:

• Right of access – to request a copy of your personal data
• Right to rectification – to correct inaccurate or incomplete data
• Right to erasure – where data is no longer necessary
• Right to object – particularly where we rely on legitimate interests
• Right to restrict processing – during disputes or accuracy checks
• Right to data portability – where applicable

To exercise your rights, contact:

complianceofficer@nwfltd.co.uk

or write to:

Natures Way Foods Ltd, Park Farm, Chichester Road, Selsey, West Sussex, PO20 9HP.

You may also complain to the Information Commissioner’s Office (ICO) if you are unhappy with our handling of your data.

7. Transferring personal data overseas

NWF may transfer personal data to countries outside the UK and the EEA. Where we do so, we apply appropriate safeguards, including:

• Transfers to countries with adequacy decisions
• Use of Standard Contractual Clauses (SCCs)
• Additional measures to ensure data confidentiality and security

For more information, contact complianceofficer@nwfltd.co.uk.

8. Data security

We implement a range of technical and organisational measures to protect personal data, including:

• Access controls and authentication
• Encryption and secure network protocols
• Staff training and confidentiality obligations
• Secure storage and controlled retention
• Regular reviews, audits and monitoring

Only authorised personnel have access to personal data.

9. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected. For example:

• Website enquiries: 12 months
• Recruitment data: see Section 11
• Legal or statutory obligations: as required

Details are set out in the NWF Data Retention Policy.

10. Cookies and tracking technologies

Our website uses cookies and similar technologies to:

• Enable website functionality
• Collect analytics
• Improve user experience

You can manage cookie preferences through your browser or via our cookie management tool (if provided). See our Cookie Policy for full details (where available).

11. Data collected from job applicants (ICIMS + NWF)

 

11.1 Recruitment through ICIMS

When you visit our Careers page, you will be redirected to our recruitment platform provided by ICIMS. ICIMS operates independently and has its own privacy policy explaining how your data is collected and processed. We encourage you to review the ICIMS Privacy Policy before submitting any personal data. NWF receives applicant information from ICIMS where required to progress your application, make hiring decisions or administer employment contracts.

11.2 What applicant data NWF processes

We may process:

• Name, address and contact details
• Qualifications, skills, experience and employment history
• Remuneration expectations
• Right-to-work documentation
• Information relating to reasonable adjustments
• Pre-employment check results (references, background checks, DBS where applicable)

11.3 Why NWF processes applicant data

To:

• Progress and assess applications
• Communicate with applicants
• Enter into employment contracts
• Comply with legal obligations
• Improve recruitment processes
• Respond to legal claims
• Consider candidates for future roles (with consent)

11.4 Who has access

Access is restricted to:

• HR and recruitment teams
• Hiring managers and interviewers
• Relevant IT support staff

We may also share applicant data with:

• Former employers (references)
• Background screening providers
• The Disclosure and Barring Service (DBS), where required

International transfers are subject to appropriate safeguards.

11.5 Data security

Applicant data is protected using the same security controls described in Section 8.

11.6 Retention

• Unsuccessful applicants: retained for 12 months
• With consent: retained for an additional 12 months for future opportunities
• Successful applicants: data transferred to the personnel file and retained according to our HR retention schedule

11.7 Failure to provide data

If certain information is not provided, we may be unable to process your application.

11.8 Automated decision-making

NWF does not make employment decisions based solely on automated processing.

12. How to contact us

If you have any questions about this privacy notice or how we process personal data, contact:

Email: complianceofficer@nwfltd.co.uk

Address: Natures Way Foods Ltd, Park Farm, Chichester Road, Selsey, West Sussex, PO20 9HP

13. Updates to this privacy notice

We review this notice annually, or sooner where required by law or operational changes.

The most recent update date is shown below.

Last updated: November 2025